Discover a Career with Bay Area Hyperbarics

Director of Operations

Location: Los Gatos, CA (On-site)

About Bay Area Hyperbarics

Bay Area Hyperbarics is proud to be the country's longest running independent hyperbaric clinic, now in our 28th year and with more than 100,000 treatments delivered. We provide evidence based hyperbaric oxygen therapy for a wide range of conditions, including non healing wounds, radiation injury, and sudden hearing loss. As a trusted partner in our community, we are committed to compassionate care, clinical excellence, and supporting every patient on their path to healing.

Position Summary

The Director of Operations is responsible for overseeing the daily operations, staffing, financial performance, and facility management of our hyperbaric oxygen therapy clinic. This role ensures efficient, compliant, and patient-focused operations while partnering with clinical and administrative leadership to drive growth and operational excellence. We consider laughter the best medicine.

Key Responsibilities

Operational Leadership & Strategy

• Oversee day-to-day clinic operations to ensure efficient and patient-centered workflows
• Develop and implement operational policies, SOPs, and performance standards
• Monitor key performance metrics and identify opportunities for improvement
• Collaborate with leadership on strategic planning and growth initiatives

Team Leadership & Management

• Supervise, coach, and support administrative and clinical staff
• Oversee hiring, onboarding, training, and performance management
• Foster a collaborative, accountable, and positive workplace culture
• Conduct regular staff meetings, check-ins, and performance evaluations
• Ensure compliance with California labor laws and employment practices

Facility Oversight & Safety

• Maintain a safe, clean, and compliant clinical environment
• Oversee equipment maintenance, vendor relationships, and facility repairs
• Ensure readiness of treatment rooms and patient areas
• Manage safety protocols, emergency preparedness, and incident reporting

Financial & Business Operations

• Support budgeting, forecasting, and financial planning
• Monitor revenue, expenses, and operational KPIs
• Coordinate with billing teams on claims and reimbursement processes
• Review financial reports and recommend cost-effective improvements
• Manage vendor contracts, purchasing, and inventory

Patient Experience & Quality Assurance

• Ensure a high standard of patient care and satisfaction
• Address escalated patient concerns promptly and professionally
• Support quality improvement initiatives and compliance audits
• Maintain accurate documentation and patient privacy standards

Regulatory Compliance

• Ensure compliance with all federal, state, and local regulations (HIPAA, OSHA, etc.)
• Maintain operational documentation and compliance records
• Coordinate with auditors, inspectors, and regulatory agencies

Supervisory Responsibilities

• Directly oversees administrative and clinical staff

Required Qualifications

• Bachelor’s degree in Healthcare Administration, Business, or related field
• 5+ years of operations leadership experience in a healthcare setting
• Experience with healthcare financials, billing, and reimbursement processes
• Proven ability to manage teams and improve operational performance
• Familiarity with CRM systems, EHR platforms, and workflow optimization
• Strong communication, organizational, and problem-solving skills
• Knowledge of California labor laws and healthcare compliance

Preferred Qualifications

• Experience in functional medicine
• Experience managing multi-site healthcare operations
• Excellent communication skills
• Able to balance multiple tasks
• Remains calm and supportive in a high stress situation

Work Environment & Physical Requirements

• On-site role in a clinical setting
• Requires standing, walking, and occasional lifting (up to 40 lbs)
• May involve moving equipment and responding to urgent operational needs

Compensation & Benefits

• Salary: $125,000 – $175,000 per year (depending on experience)
  Medical, dental, and vision insurance
• Paid time off (PTO) and holidays
• 401(k) retirement plan
• Professional development opportunities

Bay Area Hyperbarics will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act.